Acbuy Custom Orders: How to Request Special Items

Not every desired item appears in existing spreadsheets. Custom order functionality bridges this gap, allowing buyers to request specific products through their agents.

The custom order process begins with a product link from any Chinese marketplace. Copy the URL, paste it into your agent custom order form, and fill in specifications. Include item name, color, size, and any special requirements in the order notes.

Sourcing capability varies by agent. Some agents maintain direct relationships with factories and sellers across multiple platforms. Others specialize in specific marketplaces. Agent capability affects which custom requests they can fulfill.

Pricing uncertainty represents the main custom order challenge. Unlike spreadsheet items with pre-verified prices, custom orders may encounter price changes between order placement and purchase completion. Agents typically notify buyers of significant discrepancies before proceeding.

QC photo standards apply equally to custom orders. Request the same detail level you would expect from spreadsheet purchases. Some agents charge small fees for additional QC angles on custom orders.

Lead times often run longer for custom orders. Agents need additional time to locate sellers, confirm stock, and negotiate pricing. Budget an extra 2-5 days compared to spreadsheet item processing.

Risk management differs for custom orders. Spreadsheet curators have already vetted their listed items. Custom orders lack this verification layer. Research seller ratings independently before requesting custom purchases. Start with lower-value items to test agent custom order reliability.